“If you’re not there in person, you won’t win work.” As we all grapple with the implications of drastically changed business travel conditions - how do we reconcile ‘being there’ and winning the trust of clients, with remote working?
Contesting the Box: Museums and Repatriation (Book chapter)
This book chapter, part of an edited volume on ‘boxes in action’ explores the museum as a ‘box’. I tell the story of how one particular museum gradually relinquished its functions as a container of antiquities and came to be “unboxed” in many ways.
Beyond human-centred design
Is human-centred design sustainable and indeed ethical? In this article I suggest that we need to move beyond our preoccupation with human centricity and start designing for a world at large.
Understanding attitudes, behaviours, and emotions in a changing business travel landscape
How can we help a start-up in the travel wear space understand the fundamental needs and drivers of business travelers today and tomorrow - as well as changes in travel planning, packing and emerging routines?
Lecturer in Research Methods in International Business
Preparing and teaching the 9-week course on research methods in International Business for MA and MBA students.
EPIC 2019 Agency
I presented a Pecha Kucha (20 slides x 20 seconds) in the plenary session of the EPIC 2019 conference (the world’s premier business anthropology conference) on the subject of robots and the fallacy of agency.
Developing a customer journey map for a brand repositioning
How can an insurance company transform from a push to a pull business model - and how to express this shift through a renewed brand identity?
A research sprint into the needs and motivations of movie database contributors
A research project that utilised remote interviews TO help our client BETTER UNDERSTAND THE NEEDS AND MOTIVATIONS OF THEIR CONTRIBUTORS.
Claro! Four ways we can help you drive business success
In this blogpost, I reflect upon who we are and what we do at Claro Partners. I touch upon the four ways that we apply our uniquely human-centred approach to understanding human needs in order to create business value
An ethnography of NGO practice in India: Utopias of development (Book)
Through a 15 month ethnographic study of an NGO in Rajasthan, India, this book investigates the methods and practices by which a development organisation materialises and manages a construction of success.
A networking event on the Internet of Things (IoT)
A networking event organised to gather guests’ perspectives and impressions on a range of current IoT topics under the umbrella topic of challenges and opportunities in the IoT space.
Privacy by design workshop at Cambridge University
A workshop at the annual Privacy Laws & Business’s 31st Annual International Conference at St. John’s College, Cambridge on Navigating GDPR: The art of the possible.
A research sprint to uncover future entertainment trends
This research sprint was conducted to help our client anticipate and uncover future entertainment trends for the next 1-3 years.
A service design sprint on human-robot interaction
With a focus on its retail locations, how can a telecommunications company better understand the potential for robotics and customer interaction?
Scenario planning for the future of cities
In an age of complexity and volatility, how will major trends impact the future of urban environments? How can a global technology company best prepare to meet the needs of future urban dwellers?
Sustainable Cities and Communities panel #IESEDGDW
This was a panel discussion that I participated in on Sustainable Cities and Communities for the "Doing Good Doing Well" Conference at the IESE Business School in Barcelona on behalf of Claro Partners.
Developing foundational insights around 'sharing'
How can a social media company get new perspectives on something that has always been the core of their business - sharing?
An award controversy: Anthropology, architecture, and the robustness of knowledge
This article draws upon an anthropology of architecture as ‘process’ to explore the controversy involved in a disputed architectural award presented to an NGO in India.
The materiality of knowledge production
This paper is based upon fifteen months of ethnographic fieldwork within an NGO in Rajasthan, India and looks at the different kinds of knowledges generated in an NGO solar workshop.
Barefoot Engineers: the non-mobility of knowledge in a knowledge transfer project
This paper argues that knowledge is created and sustained dynamically through an on-going alignment of objects and symbols, gestures and bodies, identities and environment.